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A Calm and Happy Keeper of the Keys

The Impact of ACA Views, Relations With Coworkers, and Policy Views on the Job Stress and Job Satisfaction of Correctional Staff

University of Central Florida

Eric G. Lambert

University of Toledo

Nancy Lynne Hogan

Ferris State University

Job stress and job satisfaction have both received a considerable amount of attention among studies of organizations in general, and correctional organizations are no exception. Although many work-related factors have been used to explain these two concepts, several important areas have been excluded. The current study builds on existing research by examining job stress and job satisfaction and how they are affected by American Correctional Association (ACA) standards, relations with coworkers, and prison policies. Using survey data collected from a large county correctional system in Orlando, Florida, the findings suggest that ACA views, relations with coworkers, and institutional policies all have significant effects on job stress and satisfaction of correctional staff. The authors also find that these three work environment variables have a far greater magnitude of effects than do the personal characteristics of employees.

Key Words: job stress • job satisfaction • ACA • coworkers • jail staff

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